Your questions. Our answers.
At SILKX , we understand that online shopping can sometimes raise questions. Here you'll find answers to frequently asked questions about our products, deliveries, and customer service.
What are the delivery times?
Orders are processed within 1 to 3 business days and delivered on average within 5 to 12 business days , depending on the destination. You will receive a confirmation email with a tracking link as soon as your order is shipped.
Is delivery free?
Yes! At SILKX , delivery is free in Metropolitan France on all orders, with no minimum purchase required.
How can I track my order?
As soon as your order is shipped, you will receive an email containing your tracking number . You can track your package at any time via this link.
In addition, by providing your order number / email address / phone number, you can track your order directly on our website in the ORDER TRACKING tab.
How do I choose my size?
Consult our size guide available on each product page.
If in doubt, we advise you to choose the size that corresponds to your usual measurements .
Our girdle is designed with elasticity to suit all body shapes .
Can I return an item?
Yes, you have 14 days from the date of receipt of your order to request a return.
Items must be new, unworn and in their original packaging .
➡️ Contact us at contact@silkxstore.com for return instructions.
What payment methods are accepted?
We accept bank cards (Visa, Mastercard, Maestro) , PayPal , and other secure payment methods offered on our site.
💳 All payments are encrypted and 100% secure .
What should I do if I receive a defective or incorrect item?
We are sincerely sorry if this happens 😔
Contact us quickly at contact@silkxstore.com with your order number and a photo of the product in question.
We will proceed with an exchange or a full refund.
Do you offer any discounts or special offers?
Yes! We regularly offer exclusive deals on our site, including great bundles and seasonal promotions .
Don't forget to subscribe to our newsletter so you don't miss anything!
Can I modify or cancel my order?
If your order has not yet been shipped , please contact us as soon as possible at contact@silkxstore.com .
We will do our best to modify or cancel it before sending.
Can't find the answer to your question?
Contact us via the form below, our team will respond within 48 hours.